Shipping & Return Policy

SHIPPING & RETURNS

FREE STANDARD SHIPPING WITHIN CANADA

Enjoy free standard shipping on all Canadian orders. No minimum purchase required.

SHIPPING DESTINATIONS

SHAKO Montréal ships worldwide, excluding Algeria, Albania, China, Guatemala, Iran, Morocco, Nicaragua, North Korea, Serbia, Sudan, Syria, Tunisia, Ukraine and Yemen.

ORDER PROCESSING

Orders are processed Monday through Friday, excluding public holidays, and shipped within 72 hours of placement, excluding weekends and public holidays.

Tracking information is sent by email once your order has shipped.

Please note that lingerie orders require 5–7 business days of processing before shipment.

STANDARD SHIPPING — CANADA

Standard delivery takes approximately 5–7 business days after your order has shipped. Processing time is additional.

Standard shipping is free on all Canadian orders.

EXPRESS SHIPPING & URGENT ORDERS

Express shipping is available for $29 CAD.

If you need your order urgently, please email info@shako-montreal.com before placing your order so we can confirm availability, the applicable express service and the estimated delivery time for your destination.

Express international delivery generally takes 3–5 business days after shipment. Delivery dates are estimates and cannot be guaranteed.

A signature is required for express international deliveries. Express international orders cannot be shipped to PO boxes.

INTERNATIONAL SHIPPING

International orders are shipped using Canada Post services.

United States: Free standard shipping on orders over $250 CAD, automatically applied at checkout. This offer excludes express shipping.

Other shipping rates are calculated at checkout according to the destination and selected service.

Delivery estimates exclude order processing, weekends, public holidays and customs clearance. Customs processing may cause additional delays.

INTERNATIONAL TAXES & CUSTOMS

International orders may be subject to import duties, taxes and customs fees. These charges are the customer’s responsibility and are not included in the product price or shipping charge.

Charges vary by destination. Please contact your local customs office for further information before ordering.

For questions about international delivery, contact info@shako-montreal.com.

RETURNS

HOW TO REQUEST A RETURN

To request a return, please email info@shako-montreal.com for approval and instructions before sending your items back.

Return shipping costs are the customer’s responsibility and are non-refundable, except when an item is faulty or the order was fulfilled incorrectly.

ELIGIBLE ITEMS

Full-price items: Eligible for a refund or store credit when all return conditions are met.

Final-sale and sample items: Not eligible for a refund or exchange unless faulty or incorrectly supplied.

Earrings, hats, hair bands and headwear: Not eligible for return for hygiene reasons, except when faulty or incorrectly supplied.

RETURN CONDITIONS

  • Items must be mailed back within 7 days of delivery.

  • Items must be unworn, unwashed and in their original condition.

  • All original tags, packaging, shoe boxes and hygiene labels, where applicable, must be included.

  • Please retain your return tracking information and proof of postage.

  • Returned items are inspected upon receipt before a refund or store credit is issued.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please email info@shako-montreal.com with your order number and clear photos of the issue so we can assist you and provide return instructions.

OPTIONAL RETURN SHIPPING SERVICE — CANADA & UNITED STATES

For eligible returns from Canada or the United States, you may request our optional $18 CAD return shipping serviceby email.

Returns sent through this service are first delivered to a receiving facility before being forwarded to our Montréal return address. They may take up to six weeks to reach us.

The $18 CAD fee will be deducted from your refund once your return has been received, inspected and processed.

This service is optional. You may instead use your preferred tracked shipping method.

RETURN ADDRESS

SHAKO MONTRÉAL — RETURNS
1455 Rue Peel, Suite 107
Montréal, QC H3A 1T5
Canada

Please obtain return approval before mailing your package.

 

ITEM CONDITION & RETURN INSPECTION

All returned items are inspected upon receipt. Items must be unworn, unwashed, unaltered and in their original condition, with all original tags attached.

Items must be free from stains, makeup, deodorant marks, pet hair and odours, including perfume, smoke and body odour.

We reserve the right to refuse a refund or store credit if our inspection identifies signs of wear, washing, alteration, damage caused after delivery, or failure to meet these return conditions. If a return is declined, we will notify you and explain the reason.

These conditions do not limit any rights or remedies available under applicable consumer protection laws, including those relating to defective or incorrectly supplied items.