Return Policy

1. Return Window

You have 30 days from the date you receive your order to request a return.

To be eligible, your item must be in the same condition that you received it — unworn, unwashed, free of stains or odors, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@shakomontreal.com. Returns must be approved before being sent back. Items sent without prior authorization will not be accepted.

Approved returns can be sent to:
1455 Peel Street, Suite 107, Montreal, QC, H3A 1T5, Canada.

2. Return Shipping

If your return is approved, we will email you a return shipping label and instructions.

Customers are responsible for all return shipping costs, unless the item was damaged or incorrect upon arrival.

The cost of the return label will either be paid directly by the customer or deducted from the final refund amount, depending on the case.

3. Damaged or Incorrect Items

Please inspect your order immediately upon delivery and contact us within 48 hours if an item is defective, damaged, or if you received the wrong product. We’ll make it right as quickly as possible.

4. Final Sale Items

We do not accept returns on the following items:
- Sale items
- Gift cards
- Bodysuits, swimwear, intimates, or accessories (if applicable).

5. Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you can place a new order for the desired product.

6. Refunds

Once your return is received and inspected, we’ll notify you by email whether your refund is approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since approval, please contact us at info@shakomontreal.com.